Limited Lifetime Warranty
In addition to any existing manufacturers warranty, products sold by JPB Furley & Co Ltd will also qualify for a Limited Lifetime Warranty (With the exception of Crosman, Benjamin, Otis and Shooters Choice products - covered by a different warranty below).
This warranty is effective from the date of purchase for the lifetime of the original purchaser and is not transferrable.
This warranty covers manufacturing defects due to material and workmanship.
In order to qualify for this warranty, the original retail purchaser must complete an online Product Registration form within thirty (30) days of purchase. Proof of purchase must be retained and provided at such a time when a warranty claim is made.
Any issues which are determined to be due to manufacturing defect will be either repaired or replaced, at the discretion of JPB Furley & Co Ltd, without charge.
JPB Furley & Co Ltd will not be responsible for:
- Ordinary wear and tear, corrosion, neglect, abuse, or unreasonable use.
- Normal maintenance and service.
- Defects or malfunctions resulting from careless handling, unauthorised adjustments or modifications made or attempted, or failure to follow the instructions in Safety & Instruction manuals provided.
- Use of defective or improper ammunition and/or propellant.
- Use of replacement parts, including but not limited to barrels and springs, other than factory or authorised parts.
- Criminal misuse, negligence, or use under the influence of drugs or alcohol.
- Parallel imported products or products not purchased from an authorised retailer.
This warranty is additional to the conditions and guarantees of the Consumer Guarantees Act (1993) and any existing manufacturer's warranty.
Limited 5 Year Warranty
Crosman and Benjamin products are covered the manufacturers Limited Five Year Warranty.
Product is warranted to be free of defects in materials and workmanship for 5 years. Buyer should retain the original sales receipt as record of date of purchase. This warranty does not cover gun sights, optical sights (rifles scopes, lasers, and red dot sights), slings and/or other accessories. In the event of a defect under this warranty, Crosman will, at its option, repair or replace the product; provided, however, its inspection indicates that an original defect exists. Crosman reserves the right to replace any product which is no longer available with a product of comparable value and function. If Crosman determines the repair is not covered under the warranty guidelines, there could be a charge to you for the repair.
* NOTE: BREAK BARREL AIR PISTOLS ARE EXCLUDED FROM THIS WARRANTY AND ARE COVERED SEPERATELY UNDER CROSMAN’S STANDARD LIMITED ONE YEAR WARRANTY.
For full warranty details click here.
No Nonsense Warranty
Otis and Shooters Choice products are covered by the manufacturers No Nonsense warranty.
If for whatever reason, and we mean whatever – broken part, missing part, manufacturer’s defect, you name it - you are dissatisfied, we’ll take care of it, either by replacing the item or issuing a refund. It’s that simple.
We do want to mention that some items just aren’t covered under our No Nonsense Warranty. Before you start to think this might be nonsense, let us explain. Brushes will wear out over time; patches will get dirty and need to be replaced, etc. These aren’t covered, unless there’s a manufacturer’s defect.
Parallel Imported Product
Please be aware of parallel imported product which may be sold online or through some retail outlets around the country. This product will most likely not be specified as parallel imported. If you are unsure, feel free to contact us using the Email Us link before you purchase.
We are unable to offer warranty services on any parallel imported product.
Warranty Service & Claims
For warranty service and claims please return the product to the original place of purchase, along with your receipt or proof of purchase. The retailer will then assess the product and contact JPB Furley & Co Ltd to initiate the warranty process if required.
If you are unable to take it back to the original place of purchase, please take it back to one of our other stockists listed on the How to Purchase page. If you are still having trouble, please contact us using the Email Us link.